Terms of Service — Zombie Couple Video

Version 2026-10-15-v1. These terms cover the service at https://zombie-couple-video.io. The service is operated by an individual under the Zombie Couple Video brand. Public contact for service, billing, privacy and security is support@zombie-couple-video.io. Private account credentials and residential information are not published here. Production sales remain subject to merchant and policy review.

1. Agreement and eligibility

You must be 18 or older and able to enter an agreement to create an account or buy credits. Read these terms and the Privacy Policy before using the service. You must expressly accept the current terms and refund policy before opening checkout. If you act for another organization, you must have authority to do so.

2. What the service provides

This is a digital AI video service. You select two separate photos of consenting adults, assign the survivor and zombie roles, choose a scene and request a 10-second MP4. Editing settings locally is free. Paid credits fund an accepted video-generation task; purchasing credits does not itself generate a video or guarantee a particular result.

The integration uses fal.ai with a Kling reference-to-video model. SeeAPI checks source images and generated video; Waffo checks prompts. Queues, outages, moderation and model availability can affect delivery. The homepage shows whether generation and purchases are available. Third-party example videos illustrate the trend and are not outputs made by this service.

3. Accounts and security

Provide an accurate email address, keep your credentials private and contact support promptly if you suspect unauthorized access. Your account holds orders, credits and task history. Do not share, resell or transfer account access. We may request reasonable ownership evidence before changing billing or disclosing personal records.

4. One-time credit packs

This release uses one-time credits, corresponding to Waffo's credit-pack model. It does not offer subscriptions, automatic renewal or automatic top-ups. Current pack details appear in homepage pricing. A 10-second Standard request uses 10 credits; HD uses 20 credits. Purchased credits have no scheduled expiry while the account remains open and the service operates. Credits are service allowances, not money, deposits, transferable currency or a cash balance.

5. Checkout and payment authorization

Waffo Pancake supplies hosted checkout and payment processing. Completing checkout authorizes that single displayed transaction. Review the total, applicable taxes, seller details and statement information on the checkout page and receipt before paying. Listed pack prices are in USD and exclude taxes calculated at checkout. We do not receive or store full card numbers or card security codes.

Credits are issued only after payment is confirmed through the payment system. A browser redirect is not payment confirmation. If a payment is pending, keep its order identifier and contact support before purchasing again. Sandbox/test checkout is for testing and is not a real-money sale. Pack changes apply to future purchases, not an already paid order.

6. Generation, content review and closing an account

Both uploaded images must pass review, and the prompt must be allowed, before the model is submitted and generation credits are reserved. A finished video stays private until its video review passes. An automated check can miss content or flag it incorrectly; passing review is not a certification of legality, permission, age or safety.

A confirmed generation failure or content rejection restores reserved generation credits once. This is a credit restoration, not a cash refund. A request with an uncertain provider outcome or incomplete review remains pending for reconciliation and is not automatically submitted to the video model again. Contact support with the task identifier.

You may request account closure by email or an account ticket. Before closure, we reconcile pending orders and explain the treatment of unused paid credits and applicable refund rights. We do not automatically confiscate unused credits merely because you request closure. If we permanently stop service for reasons unrelated to your breach, we will arrange an appropriate refund of the unused paid portion, subject to mandatory law.

7. Refund policy

• Unused pack within 7 days: request a full refund within seven calendar days of purchase if no credits from that pack have been consumed.
• Duplicate charge or confirmed billing error: request correction and a refund of the erroneous charge.
• Consumed credits: ordinarily non-refundable after a delivered service, except where there is a verified service/billing defect or applicable law requires otherwise. Subjective artistic preference alone does not guarantee a cash refund.
• Failed or rejected tasks: receive the credit restoration described above. You may still request any cash remedy available under this policy or law; a credit restoration does not waive those rights.
• Statutory rights: mandatory consumer guarantees and any applicable withdrawal rights remain available. We do not assume that using credits automatically removes every statutory right or treat acceptance of these terms as a blanket waiver of cooling-off rights.

Email support@zombie-couple-video.io from your account email, including the order/transaction identifier, purchase date and reason. We aim to acknowledge billing/refund requests within two business days. Eligible refunds are requested through Waffo to the original payment method, ordinarily within five to ten business days after eligibility is confirmed; banks and payment providers control final settlement timing. A requested or pending refund is not a completed refund. Refunded pack credits are removed or disabled to prevent double use. Keep relevant records; nothing here prevents contacting your payment provider or exercising legal rights.

8. Inputs and output rights

You retain rights you hold in your photos and other inputs. You grant a limited, non-exclusive permission to store, transmit, transform and review them solely to provide, secure and support your requested service. We do not use uploads to train our own models. External providers have their own terms and retention practices, described in our privacy policy.

As between you and this service, we do not claim exclusive ownership of your generated output and assign any transferable rights we hold in it to you, subject to law and the relevant provider's license. This does not guarantee copyright eligibility, uniqueness, commercial clearance or rights in someone else's face, music, trademarks or other material. Public example videos remain their creators' work.

9. Acceptable use

Use only photos you own or are authorized to use, with informed permission from both adults depicted. This release does not accept minors or unauthorized public-figure impersonation. Do not create sexual or exploitative material, child abuse content, graphic violence, threats, harassment, hate, fraud, deceptive political content, unauthorized intimate imagery, or content infringing privacy, publicity or intellectual-property rights.

Do not portray synthetic scenes as real events, impersonate a person without authorization, or use realistic synthetic media to deceive others about authenticity. Do not bypass safety checks, use stolen payment details, scrape outputs systematically, resell access without permission, or use service responses to train, distill or develop competing models. Do not represent AI media as professional medical, legal or financial advice. Follow applicable laws and your publishing platform's AI-labeling rules.

10. Reports, restrictions and termination

Report suspected abuse, image-rights violations or a mistaken content decision to support with the relevant task identifier. We may restrict harmful activity, preserve necessary evidence or suspend access to protect users, comply with law or investigate fraud. Where appropriate we explain a restriction and allow a support review. Suspension does not remove mandatory consumer rights.

11. Storage and privacy

Read the Privacy Policy for data flows and retention. Uploaded photos, quarantined media and delivered videos in our R2 bucket are scheduled to expire after 30 days from each object's creation; download approved results promptly. A temporary access URL expiring is different from the object being deleted. You can delete eligible finished tasks and local media earlier. Provider copies and legally required billing records have separate retention rules.

12. AI limitations and responsibility

Faces, anatomy, clothing, movement, sound and scene order may change. No specific likeness, output quality, turnaround time, audience reach or viral performance is guaranteed. Review results before sharing. The service is supplied as available, subject to non-excludable consumer guarantees. To the extent permitted by applicable law, we exclude indirect consequential losses and limit contractual liability to amounts paid to us in the preceding 12 months. These limits do not exclude fraud, intentional misconduct or any responsibility that law does not allow us to exclude.

13. Disputes and governing rules

Contact support first so we can investigate. Mandatory consumer and data-protection rights, regulators and courts available to you under applicable law are preserved. We do not impose a fictional company jurisdiction or compulsory arbitration venue in this preview. Operator-identification and governing-law disclosures remain part of the production merchant review.

14. Changes and contact

We will announce material changes through this website or account email at least 14 days before they take effect when practicable; urgent legal/security changes may take effect sooner with an explanation. An invalid clause does not invalidate the remaining terms. Terms accepted for an order are recorded by version and time. Contact support@zombie-couple-video.io for service, refunds, privacy, security or complaints, or use account support. Return to the homepage.